Shipping

Orders will be processed and despatched within 24-48 hours of being placed, with the exceptions of weekends, public holidays, personal holidays and very busy periods, such as sales.

Please give a minimum of 4 hours notice if you are picking up your order and select 'Pick Up' in the checkout process. You will be sent an email notification when your order is ready for collection. 

We send all our orders via Australia Post using their satchels and boxes up to 5kgs.

I will fit your order in the smallest possible satchel or box and any excess postage charged on your invoice will be refunded as part of processing your order.

If, on the vary rarest of occasions, postage comes to more than what has been charged and paid for on the website, I will send an invoice for the extra shipping. Customers can choose to cancel their order if this extra charge is too much, and I will process your refund immediately. Once your order is cancelled it cannot be fulfilled, and I will only cancel an order under customers' instruction.

I am happy to discuss any issues you may have before you decide to cancel your order but will not tolerate any abuse.

You will only ever pay for postage only - no handling or packaging fees.  

Unfortunately Aus Post has increased their prices from 1 July 2024 with the new rates listed below for standard domestic postage under 5kgs. Please keep in mind that shipping rate increase as the weight goes up above 5kg. I do charge less than the Australia Post rate to help out, but these costs are out of my control. 

• Small Box             $10.90     220mm x 160mm x 70mm
• Medium Box         $14.80     240mm x 190mm x 120mm
• Large Box             $18.65     390mm x 280mm x 140mm
• Extra Large Box   $22.45     440mm x 277mm x 168mm

NEW ZEALAND RATES (in NZD)

Up to 500g - $20.40
500g to 1kg - $24.05
1kg to 2kg - $36.05
2kg to 5kg - $60.95

USA RATES (in USD)

Up to 500g - $24.00
500g to 1kg - $36.90
1kg to 2kg - $67.70
2kg to 5kg - $94.20 



Shipping Offers

T's & C's apply as listed below.

• for all domestic orders over $50.00
• up to 5kg only
• customers still pay standard postage rates

• for domestic orders only.
• minimum spend conditions apply.
• up to 5kgs only

Australia Post advertises 3-5 business days domestic standard delivery time. 

Please contact me if your order hasn't arrived in this time so I can follow up for you.

You can track your delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au

All orders come with tracking so you know when your order will arrive and you can start creating! Check your email or login to your Meisha Mosaics account and you'll find your tracking number attached to your order. .

I want you to be happy with your purchase. If you receive an item that you are not 100% satisfied with, please return unused within 30 days for a full item refund of the purchase price. Return postage costs are the customer's responsibility. 

Please feel free to contact me with any questions or concerns you may have.

Please note: Seconds are sold with chips and breakages to tiles.